Frequently Asked Questions (FAQ)

Welcome to the Juni Paw Co. FAQ page. Here you will find clear answers to our most common customer questions. If you need additional assistance, our team is always happy to help.

Orders & Shipping

Do you ship internationally?

No. Juni Paw Co. currently ships within the United States only.

How long will my order take to ship?

Most orders are processed within 1–3 business days.
Once shipped, delivery times vary depending on your selected shipping method and location.

How can I track my order?

After your order ships, you will receive a tracking number via email. You may use this number to follow your package’s progress at any time.

Can I change or cancel my order after placing it?

We may be able to assist if the order has not yet been processed. Please contact us immediately with your order number.
Once an order enters fulfillment, changes and cancellations may no longer be possible.

Returns, Refunds & Exchanges

What is your return policy?

We accept returns under the conditions outlined on our Return Policy page. Items must be unused, in their original condition, and returned within the designated return window.

How do I request a return or exchange?

Please email our support team with your full name, order number, and reason for return. We will respond with instructions and any applicable return labels.

Are exchanges allowed?

Yes. If you prefer an exchange instead of a refund, we are happy to assist as long as the item qualifies under our return and hygiene guidelines.

Which items are non-returnable?

Certain items may not be eligible for return due to hygiene and safety reasons. Please review our Return Policy for the full list.

Billing & Payments

What payment methods do you accept?

We currently accept:

  • Credit and debit cards

  • PayPal

  • Afterpay

  • Google Pay

  • Apple Pay

All transactions are processed in USD.

Why was my payment declined?

A decline may occur due to bank restrictions, insufficient funds, or incorrect billing details. Please double-check your information or contact your payment provider for more insight.

Will I be charged sales tax?

Applicable state and local taxes are automatically calculated at checkout where required by law.

Product Information

Do your product photos reflect the actual items?

We make every effort to display our products accurately. However, slight variations in color or appearance may occur due to lighting or device screens.

Are your products safe for pets?

All Juni Paw Co. products are selected with quality and safety in mind. Please review the product description for any usage guidelines.

Do you restock sold-out items?

In many cases, yes. You may sign up for restock alerts on the product page when available.

Need Further Assistance?

If you cannot find the answer you are looking for, we are here to support you.

📧 Email: info@junipaw.com

We look forward to assisting you.